Privacy policy

Dralenor operates this store and website, including data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Dralenor uses Shopify technology that enables us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs to the extent of the conflict regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies, relates to, or could reasonably be linked with you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to your cart, save to a wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including information you provide when contacting us, such as customer service inquiries.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including how you interact with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending notifications related to your account, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending commercial, advertising, and promotional communications by email, text message, or mail, and displaying online advertisements about products or services on the Services or other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act on potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services.
  • Communicating with you. We use your personal information to provide customer support, respond to your requests, effectively provide services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How we disclose personal information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With marketing and business partners to provide marketing services and advertising.
  • When you direct, request, or otherwise consent to disclosure of certain information to third parties.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, to comply with applicable legal obligations, or to protect or defend the Services and our rights.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services. For more information about how Shopify uses your personal information, you can review Shopify's Consumer Privacy Policy.

Third-party websites and links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third-party sites.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of minors under 16 years of age.

Security and retention of your information

No security measures are perfect or impenetrable. The length of time we retain your personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights: access, deletion, correction, data portability, and the right to opt out of the sale or sharing of your personal information for targeted advertising. You can exercise these rights by contacting us.

We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country in which you reside, using recognized transfer mechanisms where applicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at contacto@dralenor.com