Refund policy

Refund & Replacement Policy

Please read before ordering: all sales are final. We do not accept returns or exchanges for change of mind, ordering the wrong color, or similar reasons. For hygiene reasons, pet grooming products cannot be restocked or resold once delivered.

We've got you covered if something goes wrong

If your order arrives damaged, defective, or incorrect (wrong item or wrong color), we'll make it right at no cost to you — with a free replacement or a full refund, your choice. No need to ship anything back.

How to file a claim

  1. Email contacto@dralenor.com within 7 days of delivery.
  2. Include your order number and a photo of the item you received (and the packaging, if damaged in transit).
  3. We'll review and respond within 24–48 hours. Approved refunds are issued to your original payment method within 5–10 business days; replacements ship right away from our US warehouse.

Lost packages

If your tracking shows no movement for 7 business days or your package is marked delivered but never arrived, contact us and we'll investigate with the carrier and resolve it with a replacement or refund.

Order cancellations

Changed your mind right after ordering? Contact us as soon as possible after placing your order. Because our orders are processed automatically, we can't guarantee cancellation once an order has been sent for fulfillment — the sooner you reach out, the better chance we have of canceling it in time and issuing a full refund.

Nothing in this policy limits any rights you may have under applicable law regarding defective products.